Services Pricing Why Us Contact 📡 Tech Radar Book a Free Call
Serving Sydney Since 2010 · Same-Day Response

Your tech,
sorted today.
Not next week.

Friendly, expert IT support for Sydney homes and small businesses. We come to you, fix the problem, and explain everything in plain English — no jargon, no hidden fees.

Book a Free Call 0487 877 678
★★★★★

5-star rated · Sydney's trusted local IT team

No fix, no fee
No lock-in contracts
15+
Years
Experience
Onside IT technician helping a Sydney home user with their laptop
Guarantee
No Fix, No Fee
Homes & Small Businesses
Onsite or Remote
Upfront Pricing — No Surprises
Plain English, No Jargon
15% Seniors Discount
How It Works

Getting help is simple

No complicated systems, no hold music. Call, book, or message — we'll handle the rest.

Step 01

Get in touch

Call, email, or fill in our quick form. We'll get back to you within the hour during business hours — no automated reply, a real person.

Step 02

We assess & quote

We diagnose your issue — remotely or onsite — and give you a clear upfront quote before any work starts. No guesswork, no hidden costs.

Step 03

Problem solved

We fix it, walk you through what we did, and make sure you're happy. If we can't fix it, you don't pay.

Who We Help

IT support for every situation

Whether you're at home or running a business, we have the right solution for you.

Onside IT home support
For Home Users

Tech help at home, when you need it most

Slow computers, dodgy Wi-Fi, email issues, printer problems — whatever it is, we come to you and sort it out. We speak plain English, not IT.

Computer Repairs Wi-Fi Fix Virus Removal Device Setup Email Help Seniors Support
See Home Services
IT support for small business
For Small Businesses

IT that works as hard as your business does

Keep your team productive and your systems secure. From managed IT plans to Microsoft 365 setup and meeting room configurations — we handle the tech so you can focus on growth.

Managed IT Plans Microsoft 365 Cybersecurity Network Setup Meeting Rooms IT Consulting
See Business Services
What We Do

Services we offer

Everything you need to keep your tech running smoothly — at home or in the office.

Computer & Device Repairs

Slow startup, crashes, overheating, hardware faults. We diagnose and fix all brands — laptops, desktops, and more.

From $95

Wi-Fi & Network Solutions

Dead spots, dropouts, slow speeds. We set up and optimise your home or office network so everything connects reliably.

From $150

Virus & Malware Removal

Scary pop-ups, suspicious activity, or a potential breach — we clean it all up and lock things down so it doesn't happen again.

From $120

New Device Setup

New laptop, PC, or phone? We set everything up right — accounts, apps, data transfer, and security — so it's ready from day one.

From $99

Microsoft 365 & Cloud

Email setup, migrations, Teams, OneDrive, SharePoint. We get your team working in the cloud with zero downtime.

From $350

Managed IT Plans

Ongoing IT management for your business. Proactive monitoring, unlimited support calls, and fast response — from $89/month.

From $89/mo

Meeting Room Setup

Full design, supply, and configuration of meeting rooms — screens, cameras, speakers, Teams & Zoom. Ready before your next meeting.

Get a quote

IT Consultation & Review

We assess your current setup and give you clear, honest advice on what's working, what isn't, and how to improve it. First 30 minutes free.

First 30 min free

Cybersecurity for Business

Threat assessments, security software setup, staff awareness training, and ransomware protection — practical security, not overkill.

From $195
About Onside IT

Real people. Real results.

We're not a faceless IT helpdesk. We're a small, experienced Sydney team who genuinely care about getting your tech right — and explaining it in a way that makes sense to you.

15+
Years in IT
< 1hr
Avg response time
5★
Customer rating
$0
If we can't fix it
★★★★★

"Sorted my issue very quickly. He was on time and took time to answer all my questions and explain everything clearly. Highly recommended."

— Farhad P.
★★★★★

"So happy I found Onside IT. They helped set everything up and made running my business so much easier. Everything just works now."

— Neslihan E.
★★★★★

"Onside IT made everything so easy — setup, and daily IT just works now. Great price and honest advice throughout."

— Memory M.
Transparent Pricing

Simple, honest pricing

Upfront rates, no hidden fees. You'll always know the cost before we start.

Quick Remote Fix
$65
Fixed rate
Onsite Callout
$95
Includes first 30 min
Hourly Rate
$150
Per hour, billed in 30 min blocks
After Hours
$200
Per hour
Monthly Managed IT Plans
For Businesses
Essentials
For solo operators & micro businesses
$89
per month · incl. GST
✓2 hrs remote support/month
✓Priority email support
✓Security monitoring alerts
✓Monthly check-in
✓No lock-in contract
Get Started
Most Popular
Business
For teams of 2–10 people
$249
per month · incl. GST
✓6 hrs remote support/month
✓1 onsite visit included
✓Priority phone & email
✓Proactive system monitoring
✓Microsoft 365 management
✓Cybersecurity baseline setup
✓No lock-in contract
Get Started
Growth
For growing businesses 10–30 staff
$599
per month · incl. GST
✓Unlimited remote support
✓2 onsite visits/month
✓Dedicated account manager
✓Full system monitoring & patching
✓Endpoint security management
✓Quarterly IT strategy review
✓No lock-in contract
Get Started
🛡

No Fix, No Fee — Guaranteed

If we can't solve your problem, you won't pay for labour. We're always upfront about what we can and can't fix.

🤝

No Lock-In Contracts

Monthly plans cancel anytime. We'd rather earn your loyalty through great service than tie you in with paperwork.

Onside IT - friendly professional IT support Sydney
100%
Client satisfaction
No fix, no fee guarantee
Why Onside IT

What makes us different

We think IT support should be simple, fair, and actually helpful. Here's what that means in practice.

Same-day response across Sydney

We reply within the hour during business hours. Most remote issues are resolved the same day you call.

No fix, no fee — always

If we can't solve it, you pay nothing for labour. No fine print, no exceptions for standard support jobs.

We talk like humans, not IT people

No jargon, no condescension. We explain everything clearly so you actually understand what we're doing and why.

Upfront pricing, always

You get a clear quote before we start. No nasty surprises at the end. And 15% off for seniors and pensioners.

15+ years of real-world experience

We've worked across corporate, legal, and retail IT — so whether it's a home laptop or a business server, we've seen it before.

FAQ

Common questions

Everything you need to know before getting in touch.

Onside IT offers a quick remote fix from $65, onsite callout from $95 (includes first 30 minutes), and $150/hr for ongoing work (billed in 30-minute blocks). Monthly managed IT plans start at $89/month. All prices include GST, and you'll always get a quote upfront.

Yes. We offer same-day response for all enquiries across Sydney. Most remote issues are resolved the same day. Onsite visits are available across all Sydney metro areas — typically within a few hours of booking.

We provide onsite IT support across all of Sydney — Inner West, Eastern Suburbs, North Shore, Northern Beaches, Hills District, Parramatta, Sutherland Shire, CBD, and more. Remote support is available Australia-wide.

If we can't resolve your issue, you won't be charged for labour. This applies to standard support jobs. It doesn't apply where a fix requires hardware parts or third-party services — but we'll always let you know before any charge applies. No fine print, no surprises.

Both! We help everyone from home users who need a laptop fixed or Wi-Fi sorted, to small businesses needing ongoing IT management. No problem is too small.

Yes — we offer a 15% discount on all services for seniors and pensioners. Just mention it when you get in touch. No paperwork required.

We accept credit card, bank transfer, and cash. For onsite jobs we can take card payment on the spot. For managed IT plans, we invoice monthly. We'll always confirm payment details before starting any work.

Get In Touch

Let's sort your IT today

Fill in the form, give us a call, or send a WhatsApp. We'll get back to you within the hour.

Call or text
0487 877 678
Email
support@onsideit.com.au
WhatsApp
Message us directly
Mon–Fri 8am–10pm · Replies within 1 hour · Emergency support available
Send us a message
✓ Message sent! We'll be in touch within the hour.
Something went wrong. Please call us on 0487 877 678.
We cover all of Sydney:
Inner West Eastern Suburbs North Shore Northern Beaches Hills District Parramatta Sutherland Shire CBD Chatswood Bondi Newtown Manly Mosman Hornsby Strathfield Bankstown
Ready when you are
Mon–Fri 8am–10pm · Same-day response across Sydney
0487 877 678 WhatsApp support@onsideit.com.au
0487 877 678
WhatsApp us
Send an email